INTRODUCTION

To use our website, https://scandimirror.com/do, make a purchase, interact with Scandi Mirror SRL regarding a product, or refer a product to a colleague, you can contact us at:

Calle Antonio Guzmán Fernández No.3, Sector Bayona, Santo Domingo Oeste, Santo Domingo

RNC 1-33-31865-2

We collect and process your personal data (“we” or “our”) and are responsible for ensuring that it is stored and processed in compliance with relevant data protection standards, including the General Data Protection Regulation (GDPR) and applicable data protection laws in the Dominican Republic.

This Privacy Policy outlines how we process personal and legal data.

If you have any questions about this policy or wish to exercise your rights, please contact us:

Scandi Mirror SRL
Address: Calle Antonio Guzmán Fernández No.3, Sector Bayona, Santo Domingo Oeste, Santo Domingo
Email: info@scandimirror.com
Phone: +1(849)7516666
RNC: 1-33-31865-2

CATEGORIES OF PERSONAL DATA

Customers

We process general personal data, including:

• Name, address, contact details (email and phone)
• Purchase history, user identification, and payment information
• Information collected through correspondence and inquiries regarding our products and services

We do not process sensitive personal data unless legally required (e.g., fraud prevention).

Visitors and Users

We do not share your data with third parties unless necessary for order fulfillment and shipping.

Website Visitors

We collect personal data when visitors:

• Make a purchase
• Book a consultation
• Subscribe to our newsletter

This includes contact information, location, and browsing behavior, collected via cookies. More details are available in our cookie policy.

We do not process sensitive personal data from website visitors.

NATURE OF DATA PROCESSING

Customers

Personal data is used for:

• Payment processing, order management, customer support, and fraud prevention
• Enhancing user experience, internal analysis, and product/service optimization

Visitors and Users

Personal data is used to:

• Improve website usability
• Personalize content and marketing (including newsletters)

LEGAL BASIS FOR DATA PROCESSING

Customers

Personal data processing is necessary for:

• Contract fulfillment (Article 6(1)(b) GDPR) – purchasing and delivering products
• Legitimate interests (Article 6(1)(f) GDPR) – warranty registration, billing, customer service, and marketing
• Legal obligations (Article 6(1)(c) GDPR) – compliance with tax and accounting regulations

In certain cases, we obtain explicit consent (Article 6(1)(a) GDPR), especially for profiling activities (Article 22 GDPR).

Website Visitors and Users

Data processing is primarily based on legitimate interests (Article 6(1)(f) GDPR), including:

• Establishing customer relationships
• Providing product information
• Enhancing user experience on the website
• Supporting marketing activities

If data is required for a contract (e.g., booking consultations), processing is based on Article 6(1)(b) GDPR.

USE OF PROFILING AND AUTOMATED DECISION-MAKING

We do not make significant decisions exclusively through automated processes, including profiling. However, with your prior consent, we may use profiling tools for marketing purposes.

DISCLOSURE OF PERSONAL DATA

We may share personal data with affiliates, subsidiaries, suppliers, and marketing partners when necessary.

• Some third parties act as data processors under our instructions.
• Others may process data independently with your prior consent.

In some cases, encrypted personal data may be shared with platforms such as Google and Facebook for targeted advertising and retargeting (Article 6(1) GDPR).

TRANSFER OF PERSONAL DATA OUTSIDE THE EU/EEA

If data is transferred outside the European Economic Area (EEA), we ensure compliance with regulations by using EU standard contractual clauses to maintain an adequate level of protection.

RETENTION OF PERSONAL DATA

We retain personal data for up to 12 months after its last use, unless legal obligations require a longer retention period. Accounting-related data is stored in accordance with applicable laws. Foreign accounting records are governed by the relevant regulations.

YOUR RIGHTS

Under the GDPR, you have the following rights:

• Right of access: Know what personal data we have about you.
• Right to rectification: Correct inaccurate or incomplete data.
• Right to erasure (right to be forgotten): Request deletion of your data under certain conditions.
• Right to restrict processing: Limit how your data is used.
• Right to data portability: Receive your data in a standard format.
• Right to object: Object to processing based on legitimate interests.

To exercise these rights, contact us using the information provided above.

RETURN POLICY

At Scandi Mirror LLC, we strive for complete customer satisfaction. If you are not satisfied with your purchase, you may return the product within 30 days of delivery.

Return Conditions:

• The product must be unused, undamaged, and in its original packaging.
• Customized or made-to-order products are non-refundable, unless defective or damaged upon arrival.
• Proof of purchase (receipt or order confirmation) is required.

Return Process:

1. Send an email to support@scandimirror.com or call +1(849)7516666.
2. Include your order number and reason for the return.
3. Our team will provide instructions for return shipping.

Shipping Costs:

• Customers cover return shipping costs, except for defective or incorrect products.
• We recommend using a tracked shipping service.

Refunds:

• Once the returned product is received and inspected, we will notify you of the refund status.
• If approved, the refund will be processed to the original payment method within 7-10 business days.

Defective or Damaged Products:

If your product arrives damaged or defective, contact us immediately with photos of the damage. We will offer either a replacement or a full refund at no additional cost.

Non-Returnable Items:

• Gift cards
• Customized or made-to-order products (unless defective)